Refund policy

We offer a 30-day change-of-mind return policy, which means you have 30 days from the delivery of the last item in your order to request a return.

Change-of-mind returns

To be eligible for a change-of-mind return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, please contact us at support@auraattach.com before sending your item back. Items returned without first requesting a return may not be accepted.

For approved returns, AuraAttach will provide return shipping at no cost to the customer.

Damaged, faulty or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your item is defective, damaged, not as described, or if you receive the wrong item so that we can assess the issue and make it right.

If an item fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

If we confirm that an item is faulty, we will reimburse reasonable return shipping costs where required under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Exceptions / non-returnable items

Custom or personalised products and gift cards are not eligible for change-of-mind returns.

Sale or discounted items are not eligible for change-of-mind returns unless otherwise stated. This does not affect your rights under the Australian Consumer Law if an item is faulty, damaged, not as described, or otherwise fails to meet a consumer guarantee.

Please contact us at support@auraattach.com if you have questions about a specific item.

Exchanges

The fastest way to exchange an item is to request a return of the original item. Once the return has been accepted, you can place a separate order for the replacement item.

Cancellations

Orders may be cancelled before they are fulfilled. Once an order has been fulfilled or dispatched, it can no longer be cancelled and our return policy will apply instead.

To request a cancellation, please contact us at support@auraattach.com as soon as possible.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at support@auraattach.com.